Frequently Asked Question

What products do you offer?

At Givingheart, we offer a collection of graphic T-shirts and graphic tote bags designed for everyday use. Our selection includes items featuring printed designs available in multiple color and size options, depending on the product.

Each product listing provides product images, available variations, and key specifications to help customers review item details before making a purchase.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, Shop Pay, Visa.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 4–5 business days in the United States, with $5.99 shipping on orders up to $49.99 and free shipping on orders $50 and above.

Do you offer international shipping?

No, We only ship to United States now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

We cover the return shipping costs, so you can return items at no extra charge.

Do you charge restocking fees?

No, Givingheart does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

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